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dbc follows a consistent,
professional approach to
the implementation of your solution.
20 percent of our personnel make up the Support Group
that provides direct toll-free phone, internet and modem
support to our customers. The balance of our personnel,
including senior executives, support the Support Group.
This double layering of support ensures that our customers'
concerns are addressed in a timely fashion.
This service is maintained under the Software Maintenance
Agreement (SMA), which is priced proportionate to the
purchased software, and is mandatory for the first two
years of software use. |
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