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Your Sales Representative
and our Training Services Manager will consult with
you to plan and budget your Knowledge Transfer requirements.
These will be tailored to meet your specific circumstances.
Based on our experience we feel a combination of computer
slideshows, online users guides, conference calls, face-to-face
training, and internet based training using tools such
as Web Demo and Web Interactive are the most effective and cost efficient processes.
dbcSMARTsoft contains extensive functionality. Depending
on the size of your company, complexity of operations,
multiple business types, scope of planned software usage,
number of personnel to be trained, and the experience
and background of your personnel; the number of sessions
and the type of sessions will vary. Our goal is to mutually
arrive at a plan that fits your goals and your budget.
Based on our recent customer survey (conducted by an
independent consultant) 85% of the respondees felt that
the duration of training was correct, 15% felt it was
too short, no-one felt it was too long. Additionally,
65% of the respondents wanted follow-up training on
new releases to take full advantage of the new modules/features. |
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Conference
call to introduce the respective parties, set expectations,
discuss deliverables and confirm schedules and participants
for the following steps. |
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Computer slideshows
that illustrate typical Table and Profile setups and
activities such as Contracts / Tickets/ Settlements/
Positions/ Report & Queries. |
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Delivery of
CD containing licensed software, on-line manuals and
slideshows per above. |
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Delivery of
printed User Manuals |
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Conference
call or call and Internet training using tools such
as ‘WebDemo’ to provide basic instruction
on Table/Profile setup. Note that tools other than ‘WebDemo’
can be used but they may incur an additional charge
from the supplier. The telephone call for verbal instruction
to be initiated by the customer. |
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Multiple sessions
can be scheduled |
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Sample course
content for different business types |
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Multiple sessions
can be scheduled. |
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For on-site
training, travel time & expenses are billed separately.
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Conference
call or call and Internet training for follow-up or
to address issues not covered due to time constraints
in Face-to-Face training. |
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Creation of
workflow documents specific to your business. |
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Procedure documents
for specific scenarios. |
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Multiple sessions
can be scheduled. |
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